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Privacy Policy of MONOCROWLER LTD

This Privacy Policy explains how MONOCROWLER LTD, a company registered in England and Wales under Company Number 17081061 and located at 124 City Road, EC1V 2NX, London, United Kingdom, collects, processes, stores, and protects your personal information. As a data controller, we operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

If you have any questions about this Policy or wish to exercise your data protection rights, you may contact us at [email protected].

1. Definition of Personal Data

"Personal Data" refers to any information relating to an identified or identifiable natural person. This includes, but is not limited to:

  • full name and contact details
  • date of birth
  • postal address and telephone number
  • email address
  • online identifiers such as IP addresses, device IDs, cookies, and browser metadata
  • behavioural and usage data collected through analytics tools

Information that has been anonymised or aggregated in a way that prevents identification is not considered Personal Data.

2. What Constitutes Data Processing

"Processing" covers any operation performed on Personal Data, whether automated or manual. This includes:

  • collection, recording, and organisation
  • structuring and storage
  • adaptation or alteration
  • retrieval and consultation
  • transmission, dissemination, or sharing
  • restriction, deletion, or destruction

Processing activities are carried out only when supported by a lawful basis under UK GDPR.

3. Legal Bases for Processing

We process Personal Data under one or more of the following legal grounds:

  • Consent - when you voluntarily agree to specific processing activities.
  • Contractual necessity - when processing is required to provide services or fulfil pre-contractual requests.
  • Legitimate interests - when processing is necessary for our operational, security, or business needs, provided your rights are not overridden.
  • Legal obligations - when processing is required to comply with statutory or regulatory duties.

Where consent is used, you may withdraw it at any time without affecting the lawfulness of prior processing.

4. Your Rights Under UK GDPR

As a data subject, you have the following rights:

  • Right of access - obtain confirmation of whether we process your data and request a copy.
  • Right to rectification - correct inaccurate or incomplete information.
  • Right to erasure - request deletion of your data when legally permissible.
  • Right to restrict processing - limit how your data is used in specific circumstances.
  • Right to data portability - receive your data in a structured, machine-readable format and transfer it to another controller.
  • Right to object - oppose processing based on legitimate interests or direct marketing.
  • Right to withdraw consent - revoke previously given consent at any time.
  • Right to lodge a complaint - contact the UK Information Commissioner's Office (ICO) if you believe your rights have been violated.

5. Supervisory Authority

The relevant supervisory authority for data protection matters in the United Kingdom is the:

Information Commissioner's Office (ICO) Website: www.ico.org.uk

We encourage you to contact us first so we can address your concerns promptly.

6. Accessing or Updating Your Information

To request access to your Personal Data, update your information, or exercise any of your rights, please email [email protected]. We aim to respond within one month, as required by Article 12 of the UK GDPR. Complex or extensive requests may require additional time.

7. Data We Collect and How We Use It

We may collect Personal Data through:

  • information you provide directly (forms, emails, account creation)
  • automated technologies (cookies, analytics, log files)
  • third-party partners (payment processors, service providers, analytics platforms)

We use this data to:

  • operate and maintain our website and services
  • improve user experience and service performance
  • conduct analytics, security monitoring, and fraud prevention
  • comply with legal and regulatory obligations
  • communicate with you regarding updates, support, or marketing (where permitted)

Data may be transferred outside the UK or EEA only when appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.

8. Data Security Measures

We implement a combination of technical and organisational measures to safeguard Personal Data, including:

  • encrypted connections (HTTPS/TLS)
  • secure server infrastructure and access controls
  • regular security audits and monitoring
  • data minimisation and pseudonymisation practices
  • staff training on data protection principles

Despite these measures, no system can guarantee absolute security, but we strive to maintain industry-standard protection.

9. Data Retention

We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. Certain records, such as financial or contractual documentation, may be retained for up to six years in accordance with UK law.

10. Contact Information

For any privacy-related inquiries, requests, or concerns, please contact:

MONOCROWLER LTD
124 City Road
EC1V 2NX London, United Kingdom
Email: [email protected]